Revinate

Managing online reviews and social media is an extraordinarily critical task that hotels can't afford to ignore. Research shows that reputation is now the number one factor driving online hotel bookings. Whether you like it or not, your hotel already has an online reputation thanks to user generated reviews and other mentions on forums, blogs, and social networks such as Twitter and Facebook. Online reputation is quickly replacing traditional GSS (private surveys) as the most important measurement of guest satisfaction since it's more comprehensive and publicly available to millions of other travelers.

Without the right plan, however, managing reviews and social media can be overwhelming. Manually tracking everything said about your hotel is impossible—it would take countless hours and a team of people to even partially monitor the explosion of social media content. And tracking your competitive set, analyzing online feedback, and identifying key metrics is exponentially more difficult.

Revinate is a web-based software solution that gives hotels the ability to listen, learn, act and profit from online reputation. Developed exclusively for the hospitality industry (for both individual properties and corporate groups of all sizes), Revinate allows hotels to turn qualitative data into actionable plans to quickly respond to competitive and market demands, increase customer satisfaction and loyalty, and drive profit by lowering costs and increasing revenue.

We created Revinate to help hotels succeed in a rapidly changing industry. Our team deeply understands the momentous shifts occurring in hospitality today, and we're applying our expertise and passion to help hotels take advantage of new opportunities. Revinate is located in San Francisco, California and New York, New York but our clients can be found all over the world.