Revinate

Revinate constantly monitors millions of sites, including all top review sites, Twitter, blogs, news, photo & video sites. Stop spending countless hours manually tracking just a few sites. Our intuitive, unified dashboard makes it easy to track everything being said about your hotel(s) - and your competition.

In today's climate, reputation management is a critical early warning system for public relations. A single bad review can be a disaster if not managed properly. Millions of travelers are talking, and hoteliers must listen - a job that's overwhelming without Revinate.

Effective reputation management builds extensive brand value with today's travelers. Hotels that listen to, and engage with, customers are much more likely to attract new business. Higher ratings mean that your hotel will be discovered by more travelers. Increased social media exposure directly increases sales. Millions of potential guests are listening.

Wouldn't you love to see your competitor's guest surveys? Now you can. Revinate tracks, analyzes and reports on your competitors' reviews and social media activity, giving you unique & unparalleled competitive insight. Identify your competitive advantages, and learn from what your competitors do well. Find out what guests love, and hate, about your competition, and use this insight to improve your operations and marketing. When someone has a bad experience at a competitor hotel, contact them with a special offer and gain a new customer!

Reputation management provides key insights into what guests like, and dislike, about your hotel. Use this information to improve guest satisfaction. Guests who read positive reviews before visiting your hotel are much more likely to have a positive experience when they stay at your hotel. And when your loyal guests use social media to report a bad experience, you need to respond (or risk losing valuable repeat business). Engaging in social media helps you attract, and retain, your most valuable customers.

The best operational feedback you can get is from brutally honest guest reviews. Revinate will help you uncover the most frequent highlights, and problems, reported by guests. In real-time you'll be able to use this feedback to improve your operations, guest satisfaction and loyalty.

Guests don't like to fill out surveys, but they love to vent online. Revinate helps you discover what people love, and hate, about your hotel. You can then use this insight to drive sales & loyalty. While technology has made some things more efficient, it has removed some critical guest touch points (such as front-desk check out). Online reviews and Twitter are the only way to learn about many stays. Revinate unlocks these critical feedback channels.

Revinate tracks your Market Ranking, giving up the insight needed to improve it. With Revinate, not only will you be able to check your current Market Ranking, you'll also be able to track historical trends and performance, and compare your rankings with your competitors. With this historical analysis, you'll now be able to measure the impact of improvements in market ranking on sales, loyalty and overall performance.

Revinate helps you quickly identify key words and phrases from user-generated content and social media. This insight provides an invaluable boost to your search engine optimization and natural search engine rankings. Keywords from social mentions are also tremendously valuable to your search engine marketing campaigns. The positive reviews and social media mentions tracked by Revinate can also be used on your web site and in your SEM campaigns as effective drivers of clicks and conversions.

The direct window into traveler opinion provided by Revinate gives you unparalleled insight into who the real influencers are, and how to reach them. You'll learn about the relationship between traditional and social media, informing your overall marketing strategy. Many travelers today can't be reached by traditional brand marketing. The most effective way to connect today is to join the social media conversation. With our best practices, Revinate makes it easy for you to turn social media from a threat into a new, incredibly effective marketing channel.