10 best practices for your hotel call center
You’ll discover:
- The revenue-generating call opportunity most call centers miss
- The single most important metric in judging the success of a call
- The five criteria for which all call center agents should be tested
Optimize your hotel call center’s operations to improve the guest experience, drive revenue, and build brand loyalty from the very first phone call.
“Voice is the most profitable channel, since it leads to direct bookings. In this guide, we’ll share the best practices and the mistakes to avoid to make sure you’re starting your guests’ experience off on the right foot and building brand loyalty — beginning with that first phone call.”
– Matt Juarez, VP/General Manager of Voice
Get started with Revinate
More than 12,500 hotels globally rely on our guest communication hotel software. See a live demo of Revinate products and get pricing for your hotel.
More than 12,500 hotels globally rely on our guest communication hotel software. See a live demo of Revinate products and get pricing for your hotel.