Hotel Moment

WITH KAREN STEPHENS

Episode 120

Navigating the future of hospitality tech

In this week’s episode of the Hotel Moment podcast, Mercedes Blanco, Chief Partnerships at The Hotels Network, joins Revinate CMO Karen Stephens to urge hoteliers to stay on top of the latest technology to not only optimize their tech stack, but also avoid getting left behind as the industry forges ahead with the digital transformation.

Mercedes shares why it’s important to get back to the basics when it comes to your tech stack — identifying which pieces of technology help you get to know your guests and tell your brand story and which pieces are just dead weight. Ultimately, Mercedes shares that if hoteliers can reassert control and ownership over their technology, partnerships, and communications channels, then they’ll position themselves for success in a rapidly changing industry.

Tune in and find out how to navigate the changes in hospitality with AI and prepare your business for the future of hospitality tech.

Media

Is your hotel in control?

The first thing is to understand about your tech stack

The truth about AI

Own your channels

Meet your host

As Chief Marketing Officer at Revinate, Karen Stephens is focused on driving long-term growth by building Revinate’s brand equity, product marketing, and customer acquisition strategies. Her deep connections with hospitality industry leaders play a key role in crafting strategic partnerships.

Karen is also the host of The Hotel Moment Podcast, where she interviews top players in the hospitality industry. Karen has been with Revinate for over 11 years, leading Revinate’s global GTM teams. Her most recent transition was from Chief Revenue Officer, where she led the team in their highest booking quarter to date in Q4 2023.

Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com

Connect with Karen