Hotel Moment

WITH KAREN STEPHENS

Episode 125

Sky McLean on succeeding in modern hospitality

In this week’s episode of Hotel Moment, Sky McLean, CEO and owner of Basecamp Resorts, joins Revinate CMO Karen Stephens to tell her founder’s story with advice for fellow hoteliers and entrepreneurs to change their mindset on what it takes to compete in the modern hospitality industry.

Sky highlights passion and innovation as the leading factors that keep the guest experience alive — helping to build hotel amenities guests can get excited about. And she shares why having the right staff is key to providing a thriving guest experience. Sky offers first-hand examples on why hiring the right hotel staff is hospitality 101 and can make the difference between a memorable experience that makes guests want to return.

Tune in for an inspiring conversation every hotelier can benefit from, no matter what stage of business they’re in.

Media

Taking risks in hospitality

Hotel hiring 101

Smooth operations start with the right people

Hotel offerings that wow guests

Meet your host

As Chief Marketing Officer at Revinate, Karen Stephens is focused on driving long-term growth by building Revinate’s brand equity, product marketing, and customer acquisition strategies. Her deep connections with hospitality industry leaders play a key role in crafting strategic partnerships.

Karen is also the host of The Hotel Moment Podcast, where she interviews top players in the hospitality industry. Karen has been with Revinate for over 11 years, leading Revinate’s global GTM teams. Her most recent transition was from Chief Revenue Officer, where she led the team in their highest booking quarter to date in Q4 2023.

Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com

Connect with Karen